Budgie — Refund Policy

1. Unused packs: 14-day refund

Budgie packs are prepaid processing time delivered as a redemption code. If a code or pack is unused, you may request a refund within 14 days of purchase.

2. Used minutes are non-refundable

Processing time (minutes) that has already been used is non-refundable, including for partly used packs.

3. Duplicate charges and failed jobs

• Duplicate charge: if you were charged more than once for the same order, the duplicate is refunded.
• Confirmed failed job: if a confirmed failure on our side used quota without delivering a result, we restore that processing time or refund it.

Failed or cancelled jobs are normally not charged against your quota at all.

4. How refunds are issued

Refunds are issued only through our payment processor, to the original payment method. We never issue refunds manually or off-platform (for example by bank transfer, gift card or another payment app).

5. Effect of a refund or chargeback

• When an order is refunded, or a chargeback/payment dispute is opened, any unused processing time from that order is frozen and can no longer be used.
• If a dispute is resolved in our favour, we may unfreeze the remaining time.

6. How to request a refund

Email budgie@agentmail.to with your order number and redemption code. We answer support requests within 3 business days. Approved refunds are issued to the original payment method through our payment processor.

See also: Terms of Use · Privacy Policy · Acceptable Use Policy

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